FirstView Bus Tracking for Students and Families

Dear Parents/Guardians:

Glenbard South High School is excited to announce we will be piloting FirstView, a bus tracking and communication app for your smartphone or desktop. FirstView will allow our students and families the ability to know where their bus is before school and after school. You may register at any time. If you choose to register for FirstView, it will be available to view routes on Tuesday, January 17. Here are some key features and how to register:

 

ABOUT FIRSTVIEW

LIVE TRACKING

• The FirstView map screen shows the location and direction of your student’s bus, your students stop schedule for the current day and timestamps for school arrivals and departures. You’ll know when the bus arrives or departs from school.

PREDICTIVE STOP AND ARRIVAL TIMES 

• Analyzing route and GPS data, it determines an estimated time of arrival to your stop provided on the FirstView map. The app is designed to provide a better guideline for bus location and ETA. Students should still be at their assigned bus stop 10 minutes prior to the estimated or scheduled arrival time.

CUSTOM ALERTS AND MESSAGES

• Set up push or email notifications alerting you when your student’s bus is a chosen distance or number of minutes away from your stop. Connect up to three additional email accounts (including your own) to receive email alerts. This is a great feature for grandparents or caregivers!

MULTI-STOP VIEW 

• Buses for all your students can be tracked with FirstView . Using individual colors for each student, every selected stop appears on the map simultaneously for easy viewing.

SECURE AND EASY ACCESS 

• FirstView requires a password-protected account for app set-up. This way, only you can view your student’s stop. These codes are provided by your district/school.

DEDICATED CUSTOMER SUPPORT 

• FirstView is here to help you. Whether you are having trouble getting started with FirstView, not seeing correct data or have an idea to make FirstView better, we want to hear from you! Contact FirstView for customer support for the app. on Monday – Friday:

• • Call toll-free 888-889-8920 from 7:00am EST to 5:00pm EST
  • Email Customer Support at [email protected]
  • Use the in-app “?” button to provide feedback

 

GETTING STARTED

STEP 1 – Download the FirstView ParentView App. 

Go to web.firstviewapp.com or find FirstView ® in the App Store or Google Play at www.firstviewapp.com. Follow the instructions to download the app to your smartphone.

STEP 2 – Register for your Account

Open the FirstView App from your home screen, click “Register” and enter your account information and password.  You will be asked to:

1. Select State: (Choose Illinois)
2. Select District: (Choose Glen Ellyn D15-16-41-87-89-93)

STEP 3 – Set Up Your Student’s Profile

Once you have confirmed your account, login and select Profile to “Add A Student” with the State/Province, District, and Student ID number* you received from your school district. Once you select “Done”, you will be able to see stop information in your Profile. The Scheduled Stop times will also appear on your FirstView Map. You may track multiple student’s stops.
*Registration information pertaining to your Student’s ID number and stop has been provided by your school district. FirstView Customer Support cannot provide this information to you or make changes to the information in your Profile.

STEP 4 – Set Notifications 

Go to Settings and select “Notification Recipients” to add email notifications for up to 3 recipients, including yourself. From this screen, you can also edit your Profile or follow another student’s stop. Alerts and notifications from your district or the bus depot will appear under Notifications in the menu.

 STEP 5 – Set Up Time and Distance Alerts

To set up alerts for when the bus is a certain time or distance away from the stop, go to Profile and Select Your Student. You can set alerts for both AM and PM dispatch. These alerts will be displayed under Notifications in the menu.
*To receive push notifications, you must allow your mobile device to receive notifications from the FirstView app. You will be prompted upon downloading the app or you can confirm/update your settings within your phone’s app settings.

Please contact Mr. Taff Nielsen, Assistant Principal for Operations, with any questions.